It Gave Me Somebody Else to Think About Besides Myself: Caring Callers Volunteer Experiences With a Telephone-Based Reassurance Program for Socially Isolated Older Adults.

The Caring Callers Program was developed as a telephone-based intervention utilizing Senior Companion volunteers to reach older adults at greater risk for loneliness during the COVID-19 pandemic. This pilot program consisted of trained volunteers who provided supportive, weekly calls as well as community resources with their Caring Callers clients. The purpose of this study was to qualitatively explore the experiences of Senior Companion volunteers in the Caring Callers Program through the lens of productive aging. We completed semi-structured interviews with 18 Caring Callers volunteers. We used Rapid and Rigorous Qualitative Date Analysis (RADaR) which yielded four themes: (1) reciprocity; (2) purposeful use of time; (3) learning new skills; and (4) gaining perspective. Our findings provide insight for gerontological researchers examining volunteering as a productive aging activity and offer strategies for designing peer-led, telephone-based interventions to promote social connectedness in an unprecedented time.

Caring callers: the impact of the telephone reassurance program on homebound older adults during COVID-19.

During the COVID-19 pandemic, older adults experienced great levels of social isolation and feelings of loneliness. We developed a telephone reassurance program, Caring Callers, to provide a weekly phone call to socially isolated older adults. Dyads were created which comprised of a Senior Companion volunteer and a homebound older adult. Using a mixed methods approach, we examined the program's impact on homebound older adults. The participants were satisfied with the program and showed a significant increase in overall health. They discussed social and emotional benefits of the program and other benefits that they gained from community resources. Due to the vulnerability of the participants, this telephone-based intervention seemed feasible without technological barriers. It is critical that aging service providers recognize the resourcefulness and relatability of older adult volunteers and utilize them to continue to support socially isolated older adults during an unprecedented event affecting people's isolation.

Process and outcomes of telephone reassurance program training for older adult volunteers

The purpose of this study was to examine the experience of Senior Companions with telephone reassurance program training delivered via Zoom and the feasibility of using teleconferencing as a platform for training older adult volunteers during the COVID-19 pandemic. Volunteers were recruited from a local Senior Companion Program. We assessed training enrollment and participation rates. We also examined the overall participant experience with the program training by asking structured/semi-structured questions and analyzed the data using content analysis. The average age of the volunteers was 72.5 (n=20). During the first recruitment, 39 Senior Companions expressed their interest in the program. As a result, 20 out of 39 volunteers (51.3%) successfully completed the teleconference training (18 joined over the phone & 2 joined online). Findings from this pilot study suggest that the teleconferencing training was feasible for older adult volunteers and the volunteers discussed that the program training would benefit and support their volunteer roles. The findings of this study provide insight for gerontological researchers and educators related to potential strategies for completing research and training in the midst of COVID-19. The use of teleconferencing training that incorporates best practices for older adults’ learning may offer promise for the potential scalability and sustainability of volunteer trainings during and after COVID-19.